Account and data deletion
Last updated: October 26, 2026
This page explains how to have your MailDots account and its data deleted. It applies to MailDots webmail and the Android, iOS and Windows apps. Service provider: Creart Technology LLC.
1. Mailbox users
Your mailbox is created by your company's MailDots administrator. To delete it, ask your administrator to remove it in the panel (app.maildots.com → Mailboxes → Delete). If you cannot reach your administrator, send a message with the subject "Account deletion request" to [email protected] from the mailbox you want deleted. We verify the request with the administrator of the company that owns the mailbox and complete it within 30 days.
2. Account owners (customers)
Account owners can delete any mailbox or domain themselves in the panel; the deletion is applied on the mail server immediately. To close the whole customer account (all mailboxes, domains and the panel account), write to [email protected] from your registered e-mail address. We complete the request within 30 days.
3. What is deleted
Messages and attachments in the mailbox, folders, signatures, settings, the server-side encrypted copy of your encryption keys, sessions and notification registrations.
4. What is kept, and for how long
Deleted data is removed from the live server immediately. It may remain in encrypted nightly backups for up to 6 months and is then removed from the backups automatically. Security and activity records (sign-in history up to 1 year, audit log up to 2 years) are kept to prevent abuse and are deleted when that period ends. Billing and payment records are kept for as long as the law requires.
5. Data on your device
In the app, Account → Remove account deletes that account's encrypted copy on the device, the home-screen widget summary and notification records. Uninstalling the app also deletes all MailDots data on the device. This does not delete your mailbox on the server; for that, follow section 1 or 2.